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Inbound. Outbound. Business-to-business or direct-to-consumer. The MSS call center experts will
represent your company flawlessly and professionally. We learn your business and your business'
personality to become an extension of your business.
Inbound services:
Securing exclusive toll-free numbers
Qualifying and/or transferring calls
Fulfilling literature requests and processing orders
Managing rebates, premiums, sales incentives, direct
response inquiries and seminar registration
Providing dealer locator referrals
Tracking media inquiries
Handling customer service and billing inquiries
Creating custom greetings and voice mails
Providing regular activity reports
Outbound telemarketing:
Qualifying sales lists
Conducting surveys and market research
Cold-calling prospects
Introducing new products or services
Creating custom, interactive call guides and scripts
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What's your return on the money you spend generating leads?
eTrak eliminates the guess work. Measure the return on your marketing dollars for generating - and
converting - leads. Our eTrak system automatically notifies your sales reps about leads. Then tracks their
follow-up. You can monitor custom reports online, in real time.
MSS and eTrak give you:
Access to leads within seconds of qualification
Expedited lead processing from ads, news releases,
directories, direct mail, tradeshows, seminars and
special events
Online tracking from source to sale
Lead fulfillment
Customized, real-time reports
Flexible software that can change with your needs
Around-the-clock and around-the-world access via the Internet
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Our unique SPIFFS (Sales Promotion Incentive For Frequent Sales) is a "rebate" program for dealers or your
sales staff. It tracks and validates sales efforts while coordinating program reward distribution (money, points or
other incentives).
Let MSS customize a program that suits your sales structure and business rules.
Rebates, product and warranty registrations – capture data for future use
Turn your consumer response information into future marketing opportunities. MSS enters and verifies
rebate submissions, and product and warranty registrations, quickly and accurately. We can also use the 
captured information to design and maintain your marketing databases, and provide reports to your
specifications.
Certification – add training as part of SPIFFS participation.
Certification tied to participation increases sales. Increased product knowledge increases a sales persons capability and credibility when selling your products.
Customize your SPIFFS, rebates and registration
programs with these mix-and-match features:
Data entry
Request processing
Electronic redemption and dispersion
Real-time reports
Secure login with ID and password
On-staff telephone operators and programmers
Personalized debit card incentive program
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Your marketing efforts are only as good as your database. Let the experts at MSS define, create,
maintain and manipulate your databases to achieve greater marketing success – and house the
information you'll need for future efforts. We can create your database from warranty or rebate
registrations, or append data to your customer files. MSS maintains your data's integrity and security,
meets your tight deadlines, and provides custom reports for data analysis.
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MSS database services include:
Database design, development and maintenance
List research, consultation and purchase
Target market analysis
Data entry, conversion, cleansing, verification and
enhancement
Address standardization
CASS address verification
ZIP correction and coding
File conversion
Mail stream sorting
File merge-purge and suppression
Nth sample mail list testing
Data backed up daily and moved to a secure, off-site location
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